Welcome to Paderno customer service

To make the purchasing experience more effective and transparent, we have introduced a feature designed to meet the needs of both private customers and industry professionals. Our company places particular focus on professional clients, offering tools that streamline and speed up the ordering process.

• Product prices are always the same for all customers.
• The only difference is in how prices are displayed: you can choose to view prices including VAT (Private Customer), or excluding VAT (Professional Customer).
• In any case, VAT is correctly applied at checkout.
• You can switch between viewing modes at any time.

We guarantee every transaction is 100% secure. You can safety pay by:

• Credit Cards: Visa, Mastercard, American Express, Discover/Diners, Maestro
• PayPal and PayPal Pay in 3 for installment payments
• Apple Pay on Safari browser
• Google Pay on Android devices
• Klarna Pay Later per for Austria, Finland, Germany
• Klarna Pay Over Time for Austria, Finland, Germany, Italy
• Klarna Pay Now for Austria, Belgium, and Germany
• iDEAL for Netherlands.

Skip the cart steps! With the Express Checkout feature, you'll find a dedicated button that allows you to complete your order instantly. Just choose your preferred payment method from Apple Pay, Google Pay, and PayPal, and your profile details will be used to finalize the purchase in a few seconds.

The charge occurs on your account only when you'll receive an email with the confirmation of order.

The reasons for non-acceptance of the payment can be different: try to check the card details entered when ordering as the expiry date, the type and number of paper.

If the problem persists, please contact our customer service.

In the event that your order had problems (i.e. some of the items in your order have problems or become no longer available), due to technical and administrative issues, we reject the entire order, deleting the shipping and returns with the full amount you paid.

In this case, you will be promptly notified by email from our Customer Service. If you'll require the same items, you'll need to redo your order at a later time, when the items will come available back again.